When Is It Time To Replace Your Roof - Raleigh Roofing

How to find a reliable roofing contractor

How to Find a Reliable Residential Roofing Contractor

A reliable and professional roofing company makes the most out of your investment. Here's what to look for in a top-notch residential roofing contractor.

How Often Do Roofs Need To Be Replaced?

Trying to find a reliable residential roofing contractor can be difficult. This is a big investment that impacts your building's safety.

There are so many variables to think about: reliability, timeliness, durability, quality, and expense are just a few things to consider.

If you want to make the most out of your investment by getting someone who is reliable at a fair price, follow our tips on how to find a residential roofing contractor. These tips will make the process of finding a contractor much simpler.

Research Potential Options

The first thing you'll need to do is find out what options you have for your needs. Some areas might only have a few companies, while more populated areas might have several.

In order to find someone reliable, you'll first need to know that they provide the service you need. Get online and research what contractors are in the area, and find out which of those provide the services you need.

Most of these businesses should have websites. Check them to make sure they do what you need to be done, that they serve your area, and that they look professional and put together.

Ask the Potential Residential Roofing Contractor Questions About Their Business

Once you have your list of potential contractors, you should call and set up a consultation meeting with each of them. Before you hire anyone, you should meet with them to discuss your needs and have them assess what the job would entail.

This meeting is a perfect opportunity for you to ask them questions about their business and how they operate. You should definitely ask them the following

How much experience do they have?

Many contractors have experience with roofing, but you'll want to know specifics. Have they worked on houses similar to yours? How long have they been in the industry? Have they worked with the material used on your house before?

What would the general timeline/cost be?

Knowing the timeline and expense is great for you in terms of knowing when and how the project will be done. It's also good to see how the contractor answers.

If they stumble or seem unsure, they might not be experienced enough to handle what you need. Contractors who are immediately able to outline an estimate on cost and time are experienced and qualified to do the job well.

This outline should also be written down for you. You don't want to be surprised at the end of the project at something that seems to have increased in cost; having a written estimate will prevent this from happening.

Do they have a permanent local address?

Working with a local company will allow you to have consistent, reliable contact with them. Oftentimes when there is bad weather, which can result in many opportunities for contractors, companies from other towns or states will come in looking for work.

The problem with this is that they can be harder to reach and farther away if something comes up. If something bad happens or needs to be fixed, that company won't be able to help you as easily, or at all, like a company with a local address could..

How will they protect your home?

While your main focus is getting your roof done, don't forget that your roof is attached to the rest of your house. That being said, knowing how the contractor plans to protect your house during the job is important.

How will they respond if there is bad weather? Will they protect your yard? What about your gutters? Will they provide a warranty? 

Understanding the plan that the roofing contractor has in place to protect your home is essential when assessing their reliability.

Look For Reviews and References

This tip is key: your meeting with the contractor could go amazingly well. But you want to know the real life experience that people have had working with them, not just what this company tells you.

You can ask local businesses and residences about their experiences with contractors to get some honest reviews.

However, only talking to the locals you know could limit the types of responses you get. What if all of the local businesses or residences only used one residential roofing contractor? Then you wouldn't be able to get an idea on a variety of options.

Online Reviews

Looking online can be a huge help when trying to find someone reliable. In fact, 88% of consumers trust online reviews as much as reviews they receive in person.

By taking your search online, you will be able to get a larger variety of reviews. You'll be able to research multiple different contractors from multiple different areas.

Online reviews can reveal a lot about a contractor that people might not mention in person, like if their price estimate was off, or if they went way off schedule.


Besides reviews, references that the contractor provides can be a huge help in trying to find people who are reliable and quality workers. Ask them for references of past clients that you can contact.

Past clients will be able to give you the true account of how they work, how the roofing has held up since its completion, and if they had a good experience.

The contractor might give you references of people they know are fans of their work who will definitely give them a good review. To double check on their performance, ask them for contacts of their 5 most recent clients as well. 

Ask them the same questions that you asked the other references to see if they all had similar experiences. If they don't, that could mean that recently the contractor's work isn't as good, or that something has changed within the company.

Try not to panic over one bad review, as there are a number of things that could have gone wrong on one job and not all of them. However, if you hear about a string of bad reviews from references, it's a sign to look somewhere else.

If there are only a few reviews of the contractor or if they fail to give you any references, that's a red flag. Without these things, you have no way to know if they are truly reliable, or if they are hiding clients who had bad experiences.

Bottom Line

Hiring a residential roofing contractor is a huge decision. Roofing is a long term investment, so when you have it done, you definitely want it to be high quality as well as durable. 

Hopefully, these tips will help you in your search to find a reliable contractor. If you have any questions or comments, please feel free to contact us.